Call connection services to contact with Universal Credit

Calls cost £3.60 per minute, plus your phone company’s access charge.

Available Monday to Friday: 8am to 6pm

The premium rate telephone connection service number is operated by Información Valiosa SL and is not affiliated with, or operated by, Universal Credit. If you do not wish to use this premium rate connection service, we recommend you call using a direct number which may be available on the Universal Credit’s website for free by clicking here. Callers must be over 18 and have the bill payer’s permission.

Información Valiosa helpline:

Methods of contacting Universal Credit

There are multiple methods to contact Universal Credit. Firstly, Universal Credit has to include a set of contact details on its website and in the terms and conditions. In these details, you will be able to find Universal Credit’s phone number, Universal Credit’s address, Universal Credit email as well as Facebook, Twitter and other social networks that Universal Credit may be subscribed to.

How to Contact Universal Credit Customer Services

When calling Universal Credit customer services phone number through our telephone connection service, you will speak directly to a customer service department of Universal Credit.

Call Retrieve service

If you need to retrieve some of your calls made by our service, you will have 30 days to request the audio file recorded. Remember this because after this period it would not be possible to recover the record.

To retrieve your calls you can visit Retrieve Calls section of this website.